Refund policy

Returns
You can return unopened products within 14 days of receiving your order, as provided by EU consumer law. Write to us first at info@itaaliamaja.com with your order number.

Food products
For hygiene and safety reasons, opened food products and perishable goods cannot be returned, unless they are damaged or faulty.

Damaged or wrong items
If a product arrives damaged or is not what you ordered, send us a photo within 7 days of delivery. We will replace it or refund you, at no cost to you.

Refunds
After we receive and check the return, we refund the money with the same payment method within 14 days. For returns of unopened products, the return shipping cost is paid by the customer.

Return address
Visconti OÜ, Kiriku tee 10, 74202 Jõelähtme, Estonia