Terms of service

1. Who we are
The online store itaaliamaitsed.com (Itaalia Maitsed) is operated by Visconti OÜ, Kiriku tee 10, 74202 Jõelähtme, Estonia. Email: info@itaaliamaja.com.

2. Orders
By placing an order you make an offer to buy the selected products. The contract is concluded when we confirm your order by email. We may refuse or cancel an order if a product is out of stock or a price is clearly wrong; in that case any payment is refunded in full.

3. Prices and payment
All prices are in euros and include VAT. Shipping costs are shown at checkout before payment. Payment is made online at checkout.

4. Delivery
We deliver to Estonia, Latvia and Lithuania. Delivery terms are described in our Shipping policy: https://itaaliamaitsed.com/policies/shipping-policy

5. Right of withdrawal and returns
Consumers have the right to withdraw from the contract within 14 days of receiving the goods, with the exceptions allowed by law for opened food and perishable goods. Details are in our Refund policy: https://itaaliamaitsed.com/policies/refund-policy

6. Product information
We describe our products as accurately as possible. Ingredients and allergens are listed on each product page and on the label. Photos may differ slightly from the actual product, and gift basket contents may vary slightly depending on availability, with items of equal or higher value.

7. Liability
Our liability is limited to the value of the order, except where the law provides otherwise. Your statutory consumer rights are not affected.

8. Personal data
We process personal data as described in our Privacy policy: https://itaaliamaitsed.com/policies/privacy-policy

9. Complaints and applicable law
Please send any complaint to info@itaaliamaja.com; we answer within 15 days. If we cannot reach an agreement, you may contact the Estonian Consumer Commission (Tarbijavaidluste komisjon) or use the EU online dispute resolution platform. These terms are governed by Estonian law.

10. Changes
We may update these terms. The version published on the website at the time of your order applies.